# Changes between Version 2 and Version 3 of TracTickets

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Timestamp:
Mar 5, 2012 2:35:09 PM (10 years ago)
Comment:

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### Legend:

Unmodified
 v2 The Trac ticket database provides simple but effective tracking of issues and bugs within a project. As the central project management element of Trac, tickets are used for '''project tasks''', '''feature requests''', '''bug reports''' and '''software support issues'''. As the central project management element of Trac, tickets can be used for '''project tasks''', '''feature requests''', '''bug reports''', '''software support issues''' among others. As with the TracWiki, this subsystem has been designed with the goal of making user contribution and participation as simple as possible. It should be as easy as possible to report bugs, ask questions and suggest improvements. As with the TracWiki, this subsystem has been designed with the goal of making user contribution and participation as simple as possible. It should be as easy as possible to report bugs, ask questions, suggest improvements and discuss resolutions. An issue is assigned to a person who must resolve it or reassign the ticket to someone else. All tickets can be edited, annotated, assigned, prioritized and discussed at any time. [=#edit-permissions] However, some Trac installations may put restrictions in place about who can change what. For example, the default installation doesn't permit to non-authenticated users ("anonymous" users) to change anything, even to comment on an issue, for obvious spam prevention reasons. Check the local contributing policy, which you can usually find on the front page WikiStart, or contact your local Trac administrator. == Ticket Fields == * '''Reporter''' — The author of the ticket. * '''Type''' — The nature of the ticket (for example, defect or enhancement request) * '''Type''' — The nature of the ticket (for example, defect or enhancement request). See TicketTypes for more details. * '''Component''' — The project module or subsystem this ticket concerns. * '''Version''' — Version of the project that this ticket pertains to. * '''Keywords''' — Keywords that a ticket is marked with.  Useful for searching and report generation. * '''Priority''' — The importance of this issue, ranging from ''trivial'' to ''blocker''. * '''Milestone''' — When this issue should be resolved at the latest. * '''Keywords''' — Keywords that a ticket is marked with. Useful for searching and report generation. * '''Priority''' — The importance of this issue, ranging from ''trivial'' to ''blocker''. A pull-down if different priorities where defined. * '''Milestone''' — When this issue should be resolved at the latest. A pull-down menu containing a list of milestones. * '''Assigned to/Owner''' — Principal person responsible for handling the issue. * '''Cc''' — A comma-separated list of other users or E-Mail addresses to notify. ''Note that this does not imply responsiblity or any other policy.'' * '''Resolution''' — Reason for why a ticket was closed. One of {{{fixed}}}, {{{invalid}}}, {{{wontfix}}}, {{{duplicate}}}, {{{worksforme}}}. * '''Status''' — What is the current status? One of {{{new}}}, {{{assigned}}}, {{{closed}}}, {{{reopened}}}. * '''Summary''' — A brief description summarizing the problem or issue. * '''Description''' — The body of the ticket. A good description should be specific, descriptive and to the point. * '''Summary''' — A brief description summarizing the problem or issue. Simple text without WikiFormatting. * '''Description''' — The body of the ticket. A good description should be specific, descriptive and to the point. Accepts WikiFormatting. '''Note:''' Versions of Trac prior to 0.9 did not have the ''type'' field, but instead provided a ''severity'' field and different default values for the ''priority'' field. This change was done to simplify the ticket model by removing the somewhat blurry distinction between ''priority'' and ''severity''. However, the old model is still available if you prefer it: just add/modify the default values of the ''priority'' and ''severity'', and optionally hide the ''type'' field by removing all the possible values through [wiki:TracAdmin trac-admin]. '''Notes:''' - Versions of Trac prior to 0.9 did not have the ''type'' field, but instead provided a ''severity'' field and different default values for the ''priority'' field. This change was done to simplify the ticket model by removing the somewhat blurry distinction between ''priority'' and ''severity''. However, the old model is still available if you prefer it: just add/modify the default values of the ''priority'' and ''severity'', and optionally hide the ''type'' field by removing all the possible values through [wiki:TracAdmin trac-admin]. '''Note:''' the [trac:TicketTypes type], [trac:TicketComponent component], version, priority and severity fields can be managed with [wiki:TracAdmin trac-admin] or with the [trac:WebAdmin WebAdmin] plugin. - the [trac:TicketTypes type], [trac:TicketComponent component], version, priority and severity fields can be managed with [wiki:TracAdmin trac-admin] or with the [trac:WebAdmin WebAdmin] plugin. '''Note:''' Description of the builtin ''priority'' values is available at [trac:TicketTypes#Whyistheseverityfieldgone TicketTypes] - Description of the builtin ''priority'' values is available at [trac:TicketTypes#Whyistheseverityfieldgone TicketTypes] == Changing and Commenting Tickets == Once a ticket has been entered into Trac, you can at any time change the information by '''annotating''' the bug. This means changes and comments to the ticket are logged as a part of the ticket itself. With appropriate permissions, as already mentioned [#edit-permissions above], a ticket entered into Trac can at any time be modified by '''annotating'''. When viewing a ticket, the history of changes will appear below the main ticket area. Then, annotations like changes and comments to the ticket are logged as a part of the ticket itself. When viewing a ticket, the history of changes will appear below the main ticket area. ''In the Trac project, we use ticket comments to discuss issues and tasks. This makes understanding the motivation behind a design- or implementation choice easier, when returning to it later.'' Comment editing (available since 0.12) is meant to be used to make small corrections to comments, like fixing formatting, forgotten WikiFormatting or spelling errors, not major edits. For longer edits, you should be adding a new comment instead. Editing a comment will not produce a new entry on [/timeline] while entering a new comment or other changes will do. '''Note:''' An important feature is being able to use TracLinks and WikiFormatting in ticket descriptions and comments. Use TracLinks to refer to other issues, changesets or files to make your ticket more specific and easier to understand. All edits (field changes, new comments, comment edits) update the "last changed" time of the ticket. '''Note:''' See TracNotification for how to configure email notifications of ticket changes. '''Note:''' See TracWorkflow for information about the state transitions (ticket lifecycle), and how this workflow can be customized. '''Notes:''' - An important feature is being able to use TracLinks and WikiFormatting in ticket descriptions and comments. Use TracLinks to refer to other issues, changesets or files to make your ticket more specific and easier to understand. - See TracNotification for how to configure email notifications of ticket changes. - See TracWorkflow for information about the state transitions (ticket lifecycle), and how this workflow can be customized. == Default Values for Drop-Down Fields == * default_type: Default ticket type * default_version: Name of the default version * default_owner: Name of the default owner, ''if no owner for the component has been set'' * default_owner: Name of the default owner. If set to the text "< default >" (the default value), the component owner is used. If any of these options are omitted, the default value will either be the first in the list, or an empty value, depending on whether the field in question is required to be set.  Some of these can be chosen through the [trac:WebAdmin WebAdmin] plugin in the "Ticket System" section (others in the "trac.ini" section).  The default owner for a ticket will be the component owner, if that is set, or default_owner, if not. If any of these options are omitted, the default value will either be the first in the list, or an empty value, depending on whether the field in question is required to be set.  Some of these can be chosen through the [trac:WebAdmin WebAdmin] plugin in the "Ticket System" section (others in the [[wiki:TracIni#ticket-section|"[ticket]"]] section in trac.ini). To appear in the dropdown list, a user needs be registered with the project, ''i.e.'' a user session should exist in the database. Such an entry is automatically created in the database the first time the user submits a change in the project, for example when editing the user's details in the ''Settings'' page, or simply by authenticating if the user has a login. Also, the user must have TICKET_MODIFY [TracPermissions permissions]. '''Note:''' See [http://pacopablo.com/wiki/pacopablo/blog/set-assign-to-drop-down Populating Assign To Drop Down] on how to add user entries at database level '''Notes:''' - See [http://pacopablo.com/wiki/pacopablo/blog/set-assign-to-drop-down Populating Assign To Drop Down] on how to add user entries at database level '''Note 2:''' If you need serious flexibility and aren't afraid of a little plugin coding of your own, see [http://trac-hacks.org/wiki/FlexibleAssignToPlugin FlexibleAssignTo] (disclosure: I'm the author) - If you need serious flexibility and aren't afraid of a little plugin coding of your own, see [http://trac-hacks.org/wiki/FlexibleAssignToPlugin FlexibleAssignTo] (disclosure: I'm the author) '''Note 3:''' Activating this option may cause some performance degradation, read more about this in the [trac:TracPerformance#Configuration Trac performance] page. - Activating this option may cause some performance degradation, read more about this in the [trac:TracPerformance#Configuration Trac performance] page. == Preset Values for New Tickets == To create a link to the new-ticket form filled with preset values, you need to call the /newticket? URL with variable=value separated by &. To create a link to the new-ticket form filled with preset values, you need to call the /newticket? URL with variable=value separated by &. Possible variables are : * '''cc''' — The list of emails for notifying about the ticket change '''Example:''' ''/trac/newticket?summary=Compile%20Error&version=1.0&component=gui''[[BR]] Example: ''[/newticket?summary=Compile%20Error&version=1.0&component=gui]''[[BR]] ----